REFUND & RETURN POLICY

At PKRG Manufacturing and Marketing Pvt. Ltd., we strive to provide high-quality products and reliable service. This Refund & Return Policy outlines the terms under which returns, replacements, and refunds are processed.

1. Return Eligibility

We accept returns only under the following conditions:

Product is damaged, defective, or incorrect at the time of delivery
Return request is made within 2–3 days of receiving the product
Product is unused and in its original condition and packaging

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

Used or partially used products
Products damaged due to misuse or improper handling
Custom or specially packed products
Bulk orders once delivered and accepted
3. Return Process

To request a return, follow these steps:

Contact us via phone or email within the eligible time period
Provide order details and reason for return
Share photos/videos of the product (if damaged or defective)
Our team will review and approve the request

Once approved, instructions for return or replacement will be provided.

4. Refund Policy
Refunds are issued only after inspection and approval
Refund amount will be processed within 5–7 business days
Refunds will be made through the original payment method (if applicable)

In some cases, we may offer a replacement instead of a refund.

5. Replacement Policy

We may provide a replacement if:

Product is defective or damaged
Wrong product was delivered

Replacement will be processed based on product availability.

6. Shipping & Return Charges
Return shipping costs may be borne by the customer unless the issue is from our side
If the product is damaged or incorrect, we will cover the return/replacement shipping cost
7. Order Cancellation
Orders can be canceled before dispatch
Once the product is shipped, cancellation may not be possible
8. Important Notes
Slight variations in packaging or product appearance may not be considered defects
Delays caused by logistics or external factors are not eligible for refunds
Final decision on refunds and returns will be at the discretion of PKRG Manufacturing and Marketing Pvt. Ltd.
9. Contact Us

For any return or refund-related queries, contact us:

PKRG Manufacturing and Marketing Pvt. Ltd.

📞 Phone: +91 9300077271, +91 9074580533
📧 Email: pkrgmanufacturinggroup@gmail.com

📍 Address: 16/1 Hukma Khedi, Krishna Farm House, Cat Road, Indore, Madhya Pradesh – 452013